Shipping Policy
Shipping Policy
Thank you for shopping with [TROVILA]. This Shipping Policy outlines how we handle order processing, shipping, and delivery to ensure a smooth experience for our customers.
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1. Shipping Methods Available
We offer the following shipping options:
- Standard Shipping
- Express Shipping (if available at checkout)
- Cash on Delivery (COD) (if applicable)
Shipping options may vary depending on your location and product availability.
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2. Order Processing Time
- All orders are processed within [ 1 - 2 Days ] after confirmation.
- Orders are not processed on Sundays or public holidays.
- In case of high order volume, processing times may be slightly delayed.
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3. Delivery Timeframes
- Estimated delivery time is [7 - 8 Days] from the date of dispatch.
- Delivery times may vary based on your location, courier partner, and external factors.
- Remote or rural areas may experience longer delivery times.
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4. Shipping Costs
- Standard shipping charges: [ 19 ₹ ]
- Shipping charges (if any) will be clearly displayed at checkout.
- We may offer free shipping on selected products or order values.
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5. Tracking Information
- Once your order is shipped, you will receive a tracking ID via email or SMS.
- You can track your order status using the provided tracking link.
- If you do not receive tracking details, please contact us at [trovilastore@gmail.com].
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6. Delivery Issues and Delays
- While we aim to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Incorrect shipping details provided by the customer
- [TROVILA] is not responsible for delays caused by third-party courier services.
- If your order is significantly delayed, please contact our support team for assistance.
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7. Failed Delivery Attempts
- If delivery fails due to incorrect address or unavailability of the recipient:
- The courier may attempt delivery again.
- Additional charges may apply for re-delivery.
- Please ensure your contact and address details are accurate.
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8. International Shipping (If Applicable)
- Currently, we [do/do not] offer international shipping.
- If available:
- Delivery timelines and shipping charges will vary by country.
- Customers are responsible for any customs duties, taxes, or import charges.
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9. Contact Information
For any shipping-related queries, feel free to contact us:
Email: [trovilastore@gmail.com]
Brand Name: [TROVILA]
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We appreciate your trust in [TROVILA] and strive to deliver your orders quickly and safely.