Return and refund policy
Return and Refund Policy
At [TROVILA], customer satisfaction is our priority. This Return and Refund Policy explains how returns, refunds, and exchanges are handled to ensure a smooth and trustworthy shopping experience.
---
1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must be returned with original packaging, tags, and accessories.
- Proof of purchase (order confirmation or receipt) is required.
- The return request must be raised within the specified return timeframe.
We reserve the right to reject returns that do not meet these conditions.
---
2. Return Timeframe
- You can request a return within [5-6 DAYS] from the date of delivery.
- Requests made after this period may not be accepted.
---
3. Refund Process and Timing
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within [REFUND PROCESSING TIME - 2-3 days ].
- The amount will be credited back to your original payment method.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect.
---
4. Exchange Options
- We offer exchanges for eligible products in case of:
- Size issues
- Damaged or defective items
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, a refund may be issued instead.
---
5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please contact us within [5-6 DAYS] of delivery.
- You may be required to provide:
- Photos or videos of the product
- Order details for verification
- Once verified, we will arrange a replacement or full refund at no additional cost.
---
6. Non-Returnable Items
The following items are not eligible for return:
- Personal care or hygiene products
- Customized or made-to-order items
- Items marked as “Non-Returnable” on the product page
- Products that have been used, damaged, or altered by the customer
---
7. Return Shipping Costs
- Return shipping charges may be:
- Free (if the product is defective, damaged, or incorrect), or
- Paid by the customer (for other return reasons such as preference or size issues)
- Shipping charges (if any) are non-refundable unless the return is due to our error.
---
8. How to Initiate a Return
To initiate a return or exchange:
- Contact us at [trovilastore@gmail.com]
- Provide your order number and reason for return
- Our support team will guide you through the next steps
---
9. Contact Information
If you have any questions regarding returns or refunds, feel free to reach out:
Email: [trovilastore@gmail.com]
Brand Name: [TROVILA]
---
We are committed to making your shopping experience with [TROVILA] reliable and hassle-free.