Privacy policy
At [TROVILA], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our store.
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1. Information We Collect
When you interact with our website, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping/billing address, and payment details when you place an order.
- Account Information: Login details if you create an account with us.
- Device & Usage Data: IP address, browser type, device information, pages visited, and time spent on our site.
- Communication Data: Any messages, feedback, or inquiries you send to us.
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2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support and respond to your inquiries
- Improve our website, products, and services
- Send updates related to orders, offers, and promotions (only if you opt in)
- Prevent fraudulent transactions and ensure platform security
- Comply with legal and regulatory requirements
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3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:
- Remember your preferences and cart details
- Understand how users interact with our website
- Improve performance and functionality
You can choose to disable cookies through your browser settings, though some features of the site may not function properly.
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4. Third-Party Services
We may use trusted third-party services for operations such as:
- Payment processing
- Shipping and delivery
- Website analytics
- Marketing and advertising
These third parties have access only to the information necessary to perform their functions and are obligated to protect your data. We are not responsible for the privacy practices of external websites or services linked from our platform.
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5. Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.
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6. Customer Rights
As a user, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below.
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7. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
- Email: [trovilastore@gmail.com]
- Address: [kolkata-700075, west bangal]
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8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page with a revised effective date.
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By using our website, you agree to the terms outlined in this Privacy Policy.